Technology and Safety

Technology

Van Go is backed by an award-winning routing, scheduling and dispatching software from IT Curves, integrated set of software solutions for managing dispatch, communications, financial transactions, fleets, and operators. Our system tracks vehicle location, creates cost-saving group pick-ups, and ensures that all our clients are handled on time with maximum efficiency. Each van is equipped with a tablet that provides manifest data and GPS.

Safety

Van Go, INC of Richmond
Van Go, INC of Richmond

Operations Staff

Our Operations Staff are extensively trained and fully educated to provide individualized and skilled assistance to get clients to their destinations safely, economically and on time.

  • Transit Manager
  • Operations Manager
  • Safety Managers
  • Customer Service Manager
  • Dispatchers
  • Routers / Schedulers
Van Go, INC of Richmond
Van Go, INC of Richmond

Our operators are seasoned professionals who are experienced in their passengers' behavioral, cognitive and physical challenges. Passengers with wheelchairs are secured with a four-point system. Operators are in constant contact with our dispatchers to communicate any last minute change or situation. Many of our operators have worked with Van Go Inc. for over twenty years.  Our operators' dedication to safety and quality of service reinforce our mission to give you the right trip at the right time at the right price.

When you have to go, Van Go is ready. Some medical conditions like dialysis do not defer to weather patterns. For these individuals, services such as Van Go's are essential. In inclement weather, many of the appointments are kidney dialysis patients who may require treatment as many as four times per week.  For employees who have to get to work, we are ready. Van Go operators' proficiently manage all types of weather, 24 hours a day, 7 days a week.

Call 804-261-7388 now!

Van Go, INC of Richmond
Van Go, INC of Richmond

Our Fleet

Top Condition

Our fleet is a source of great pride.  Each vehicle is in excellent condition, routinely detailed on the outside and inside.  Clients appreciate and comment on the cleanliness of their rides.

Our vehicles can be rebranded with your logo; you can have instant and powerful brand recognition of your business and the services or products that you offer.

Propane autogas saves up to 10% in hourly and trip costs. We began using propane autogas in 2012 and have seen a 40% reduction in towing and repair costs. The fleet currently consists of more than 70 vehicles including 37 ambulatory vehicles and 35 wheelchair accessible vehicles with over 50 of the vehicles operating on propane autogas. In 2015, Van Go used over 140,000 gallons of propane to run our fleet. The Propane Education and Research Council recognized Van Go Inc. as one of the Top Six Users of Propane Autogas in 2016.

A Grace Place, Richmond VA

"I have noticed a true spirit of customer responsiveness and effective problem solving. Whenever there is a problem, their management team worked quickly to resolve the issue.

Their drivers are polite, professional, and their vans are always clean, customer friendly and safe.

I feel that Van Go provides superior service and is one of the top paratransit companies in our area.

It continues to be a pleasure to work with them...”

Virginia Dept of Medical Assistance

“Van Go Inc. of Richmond is an excellent provider that truly is a partner with the VA Medicaid Transportation program.

Van Go Inc. of Richmond employees receive excellent training that correlates to very few complaints or customer service issues.

Van Go Inc. of Richmond has one of the best maintained vehicle fleets in the state.

Van Go Inc. of Richmond is a very valuable asset to the success of the NEMT program.”

Richmond Dialysis Center

Van  Go  goes "...above and beyond what the other transportation companies do. They strive to be on time and to continually provide excellent customer services. Their drivers are willing to assist my dialysis patients and their belongings to get on and off the van.

The office staff is always willing to make adjustments in the schedule and answer my many questions.

If a problem does occur Van Go responds professionally and resolves it.”

Minacs Richmond VA

“Without any prompting from our management, Van Go placed one of their staff members at our central call-center location in order to handle our employees’ questions and changes, and remove as much work from our side of the equation as possible.

I would like to note the extreme commitment of the Van Go drivers and staff during the two large snow storms...allowed our centers to stay open. We would recommend Van Go for any human-service transportation needs that you may have."